So our outside fan fell. Took the bent bracket back to Fanco where we purchased and they installed. BTW they did our whole house. The guy at Fanco said the installer should have wrapped wire on the inside to prevent it from falling out. He also told us we were lucky it lasted nine years. OK... So they didn't back the warranty and help at all. So John is going to cap the wires and forget it. Never turned it on anyway. Won't ever buy a fan from Fanco again.